Troubleshooting(FAQ)

When you boot the app and use it

• I can't use the app by "error code:3840"
• The app does not start by "error code:0"
• The app does not start by "error code:-1011"
• The app does not start by "error code:-1003"
• The app does not start by "error code:-1001"
• The app suddenly crash while in use/The app is running slow

Tanimachi (Premium Member)

• How to cancel the membership of Tanimachi Free Trial
• I reinstalled the app and now there is something wrong with my "Tanimachi(Premium Member) registration information"
• Will I still be charged even if I uninstall (delete) the app?

Gohiiki (Favorites)

• Gohiiki Rikishi was reseted after reinstall the app

Torikumi Videos / Information

• I don’t want to know the results before watching videos
• I cannot get push notifications

Others

• How to change the display language / アプリ内表示言語の切替方法
• I forgot my Apple ID