Reception Hours
Weekdays 11am~6pm(closed on weekends, holidays, and new years)
About Inquiries
Depending on the inquiry, it may take us a few days to respond back.
We also may not be able to respond to some comments due to administrative reasons.
We appreciate your understanding.
In the case of the following, we will not be able to respond to your inquiries.
Please double check before inquiring.
- If your email inbox has a spam filter setting and cannot receive emails from unknown domains or with embedded URLs.
- Please change your settings so that you can receive emails from "@dwango.co.jp" and "@dwango.jp".
- You have not correctly entered your email address.
Please note that when you send us an inquiry, we obtain your following customer information.
- Your email address
- Information on the model of your device, OS, app version
The information we obtain will only be used to answer your inquiries.
Please check the "Help" section before inquiring.